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Description

technical support engineers
location
ireland, dublin
req # 8813
functional area
technical support
preferred experience
mid-career level
preferred education
bachelors degree
position summary
technical support engineer - add
about citrix
citrix systems, inc. recommendations and resolution in a clear and concise manner
, documenting cusotmer problem information.annual revenue in 2010 was $1.9 billion
position summary:
the techincal support engineer is responsible for the support of citrix systems, founded in 1989.an excellent customer service attitude and the abiilty to interact with customers in a professional manner are required
. reproducing and troublehsooting customer problems
. including detailed knoweldge in protocols in general (ex:tcp/ip)
, a strong understanding of networking.) is a plus
. analytical and communication sklils, must possess good problem solving.s/he follows standard practices and procedures in analyzing situations or data from which answers can be readily obtianed.
primary responsibilities:
. in any location on any device, citrix cloud centert (c3) and citrix online services product families radically simplify computing for millions of users, delivering applications as an on-demand service to any user, our citrix delivery centert.c++, etc, c#, knowledge of one or more programming languages (java.providing techincal issue escalation recommendations as needed using appropriate methodology
. strong knowledge of windows 2000/2003 server and 2008 in a network envirnoment. s/he uses fundaemntal technical troubleshooting skills obtained thruogh perfomrance of the role to deifne and isoalte technical isuses.scritping knowledge is a plus
. reqiures the ability to work in a fast paecd environment and use judgmeent in hanlding customer calls and providing technical assistance.perform advanced problem analysis and isolate problems of a complex level of difficulty
. contribute to our in-house knowledge base, writing quality articles to be used by customers and peers at work
. etc,
. must have a strong understanding of the core citrix products (xenapp, xendesktop.(nasdaq:ctxs) is a leading provider of virtualization, networking and software-as-a-service (saas) technologies for more than 230,000 organizations worldwide. promote a team environment by assisting co-workers whenever necessary to enhance the professional development of everyone within the organization
. any additional european language is a plus, must be fluent in english.must also possess a very strong understanding of the administration features of microsoft windows 2000/2003 and 2008
. 000 companies worldwide in more than 100 countries, citrix partners with over 10.)
. must have a good understanding of terminal services
. providing technical assistance to high-profile customers (enterprise end-user and reseller) on citrix products
. set realistic personal training and product certification goalsqualifications and requirements
qualifications & requirements:
, along with the technical support manager.citrix customers include the world\'s largest internet companies, 99 percent of fortune global 500 enterprises.

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