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interlocking with techincal account managers (tams) and regional sales account managers (sams) to address cusotmer issues and queries.
ability to build effective technical relationships with vendors and colleagues on remote sites to supoprt a learning environment and aid knowledge transfer
proven track record in maintaining and enhancing skill(s) level(s) according to future technology trends, and achieving industry certifications on a continuous basis
ability to deliver a superior customer expeirence of 95% satisfaction rate.either through the sst academy,
ideally internal candidates will have fostered and developed a relationship with sst subject matter experts and product specialists, the delivery of workshops and/or high priority critical situations & severity 1 escalations that required multiple departmental collaboration to bring issues to successful resolution
fluency in english and the ability to speak any of the following languages is a must - french or german.
industry certifications (mcitp, mcse, mcsa, mcse i, cne, ccna, ccnp, ccsa, ccsp, rhce, rhca, solaris scsa, vcp, vci, commvault administrator/support/engineer)
proven track record in managing multiple escalations with effective follow-through and timely documentation.
attending required technical training sessions and making effective use of assigned lab time while securing relevant industry certifications.
as part of the soluitons support team (sst) you will be responsible for the overall customer experience (ce) of dell\'s enteprrise custmoers.
act as a trutsed advsior to the manaegment team on the technical frnot.anaylst
loctaion: irl-dulbin
we have an unriavlled opporutnity for an expereinced enteprrise solutions support anaylst to work in our emea prospuport enteprrise exeprt cetnre, offering the highest level of technical support and remote advisory services to dell\'s enterprise customer base on high-end/high value-add enterprise solutions/technologies including messaging, operating systems, networks & security and databases, back-up/recovery & archiving, virtualisation.research,
your main responsibilities will involve:
delivering 2ndtier phone based resolution for advanced software customer escalations through troubleshooting, environment replication & identification of workarounds.
co-ordinating resources to resolve technical issues and turn around strained relationships at large high profile accounts in both pre and post-sale stages.citrix xenserver, redhat enterprise linux or suse linux enterprise server, vmware, networks & security,
advanced knowledge of at least two and expert knowledge of at least two of the following: w2k3, sql, ms exchange, iis, w2k8, clustering, active directory.
actively supporting the customer in all aspects through to problem resolution while keeping the customer informed throughout life of the incident (s).
your skills and qualifications will ideally include:
five to six years relevant industry experience and knowledge with relevant industry certifications as listed below.enterprise technical support sr. no other centre offers you such a high level of exposure to such a large enterprise client base and the associated enterprise solutions and technologies.
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