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Description

technical support engineers - xenserver
location
ireland, dublin
req # 11826
functional area
technical support
preferred experience
mid-career level
preferred education
not indicated
position summary
xenserver virtualization support engineer
about citrix
citrix systems, inc. in addition, dependable and have excellent time management skills and have the ability to work both individually or in a team environment with minimal supervision, the individual must be flexible.develop complex workarounds in addition to reproducing issues in-house as needed in order to restore functionality on customers\' sites.
. experience configuring and troubleshooting network storage systems and associated protocols (nas, san, file system architecture, cifs, smb, nfs)
.cirtix customers include the world\'s largest internet companies, 99 percent of fortune global 500 enterprises, and hundreds of thousands of small businesses and prosumers worldwide. experience in supporting and troubleshooting linux/unix environments
. annual revenue in 2010 was $1.9 billion, founded in 1989.excellent practical knoweldge using network sniffers and protocol analyzers (e.experience working in a customer focused enterprise support environment
. communicate with customers via telephone or written correspondence regarding technical problems identified in cirtix xenserver or related citrix virtualization products and manage relationships with those customers until the issue is resolved
. and troubleshooting
, reproduction, resolve customer technical issues through diligent research.hyperv)
, g. xenserver, vmware, open source xen.solaris or freebsd operation systems
, unix, excellent knowledge of linux.its citrix delviery cenetrt, delievring appliactions as an on-deamnd serivce to any user, in any loctaion on any deivce, citrix cluod cenetrt (c3) and citrix onilne serivces proudct famliies radiaclly simlpify comptuing for mililons of usres.pyhton, knowledge of programming languages such as c/c++, ocaml an advantage
.
. write complex technical articles for the knowledge base in order to capture and transfer knowledgequalifications and requirements
qualifications and requirements
a xenserver support engineer must possess excellent problem solving and communication skills. experience and understanding of virtualization concepts and products (e.for further information www.citrix.com
as a support engineer, you will be working as part of a highly skilled technical team, working with xenserver and related citrix virtualization products. experience with firewalls and security related issues
. good working experience in an enterprise lan/wan environment
. strong written and oral communications skills in english language
. troubleshooting and solving complex customer technical issues on these platforms, this role will involve investigating.switches, understanding of the tcp/ip networking stack, routers and related protocols
.basic knowledge of windows operating system
. 000 companies worldwide in more than 100 countries, citrix partners with over 10.
responsibilities
. (nasdaq:ctxs) is a leading provider of virtualization, networking and software-as-a-service (saas) technologies for more than 230,000 organizations worldwide. b.s. in computer science/engineering or equivalent work experience. maintain a deep technical understanding of citrix products and the latest debugging and troubleshooting techniques
. g. ethereal, sniffer, tcpdump) to assist with troubleshooting networking issues
.

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