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Description

graduate technical support engineers
location
ireland, dublin
req # 11974
functional area
technical support
preferred experience
entry level
preferred education
not indicated
position summary
graduate technical support engineer
citrix systems, inc. recommendations, and resolution in a clear and concise manner, documenting customer problem information.providing technical support to customers on cirtix products via phone or email.the candidate while working as part of a team will get to apply the knowledge learned during your study in order to develop experience in advanced troubleshooting, debugging and diagnostics skills. this will provide the graduate a solid career foundation with real world experience in windows, virtualisation and the software lifecycles of a multi-national software company, networking.opportunity to work in an exciting global and multicultural environment. cirtix customers include the world\'s largest internet companies, 99 percent of fortune global 500 enterprises, and hundreds of thousands of small businesses worldwide. ) through incentives and bonus schemes
.
the primary duties for this position include, but are not limited to:
. annual revenue in 2010 was $1.9 billion, founded in 1989.qualifications and requirements
position requirements
. must possess a degree in a computer focused qualification
. excellent written and verbal communication skills, along with a positive customer serivce attitude are required. ) is a plus
. 000 companies worldwide in more than 100 countries, cirtix partners with over 10.
position summary
the graduate technical support engineer will be inducted into a multi-national software company supporting cutting edge complex software solutions in small, medium and enterprise environments. perform advanced problem analysis and isolate problems of a complex leevl of diffciulty
.
caerer benfeits
. in any loctaion on any deivce, citrix cluod cenetrt (c3) and citrix onilne serivces proudct famliies radiaclly simlpify comptuing for mililons of usres, its citrix delviery cenetrt, delievring appliactions as an on-deamnd service to any user.unix, linux, achieve strong exposure to enterprise technology - windows internals (file system, drivers, memory management, authentication), active directory, networking architectures -wan and tcp/ip, group policies, solaris technologies
, 3rd party security devices (smartcards, bio-readers).
for further information www.citrix.com
citrix has been operating in dublin since 1999, currently employing 120 people in emea technical support, with almost 100 of these based in our dublin headquarters. (nasdaq:ctxs) is a leading provider of virtualization, networking and software-as-a-service (saas) technologies for more than 230,000 organizations worldwide. you will become a subject matter expert in various areas of citrix cutting edge products
. knowledge of one or more programming languages (java, c##, etc, c.understanding of networking technologies and protocols
.
. reproducing and troubleshooting customer problems
. mcitp, mcse, ccee, ccnp, ccia as well as other industry recognised certifications (ccna, achieve citrix certifications like cca, etc.due to continued growth we now have an opening for graduate technical support engineers in our support teams based in our dublin office in east point business park, dublin 3.escalation engineers, support readiness and support account managers, these include technical support engineers, technical relationship managers.an excellent customer service attitude and the ability to interact with customers in a professional manner
. knowledge and exposure to windows and/or unix based operating systems
. competitive salary and benefits with career opportunities in a growing and vibrant company
.

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