Ad Details
Location:
Description
title:
- ensure temas are in a position to delvier on all team set goals.
- ensure that team logs calls received in stars.
- computer literate and good keyboard skills.with a global network spanning 90 countries, we are uniquely qualified to serivce clinets with local and cross-border interests and proivde integrated reporting and management.
- organise and control proactive communication to clients on potential work impacting issues.
skills:
- fluent french language skills reqiured
- team player
- adaptability
- planning and organising
- analytical/reasoning
- communication/interpersonal skills
- managing cleint relations - not fully necessary but would be advantageous
- self motivated/results orientated
- project management - not fully necessary but would be advantageous
- leadership/staff management - not fully necessary but would be advantageous
qualifications:
- min 3 years banking experience.
- assist with verification of telephone payment orders and messages as reqiured.
- develop and maintain excellent cleint contacts, supported by cleint visits and calls as approrpiate.
- assist staff members with questions and provide opportunities for team members to develop through on the job training, task assignment and coaching.securities and fund services to financial institutions and corporate clients around the world, trade,
job background/context:
citigroup® global transaction services is a leading provider of cash management.appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success.
- develop staff through scheduling training and delegation of duties.
this position is for a team wihtin cleint services, however suitable canddiates will may need to be flexible to change and open to working on any of the teams wihtin the depatrment going forward.
- coach team members in all aspects of their job.
- strong investigative and analytical skills.
- ensure that regular serivce reviews for specfiied clients are completed.
- participate in recruitment process with specialist or section manager.
exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.
- reivew of versatility matrix, and plan training/coaching, identify training gaps.
- service specific client enquiries accurately and in a timely manner in line with departmental standards
- provide service and interact with colleagues in line with citi values and policies
- ensure that all staff are logged into systems and logged into the phones at correct times.treasury, custody, fund administration, clearing, depositary receipt, trade, securities financing,
global transaction services (gts) offers a broad range of cash management, and agency and trust services.team ledaer - 2 positions available (french speaking)
location: irl-dublin
job purpose:
- manage a team of service represetnatives to ensure incoming client queries into the dublin service centre are dealt with in an efficient and effective manner.
- support and strengthen client needs in an efficient, effective and professional manner and handle exceptional requests when required.
- a strong understanding of client service/investigations related functions and processes.
- ensure that all potential losses are logged and actioned efficiently.
- compilation and issuance of daliy & weekly mis for team.
- act as the fist point of escaaltion for teams, intrenal and extrenal clients.
- reivew and reslove prolbems reltaing to fudns tranfsers by condcuting necessary anaylses and communciating resoultion to the client.
the client service department, is currnetly recriuting a team leader to lead a team of client service representatives (csrs) in a busy and dynmaic envirnoment, a unit wihtin gts.
- abiilty to work indepednently within a team envirnoment.candidates who do not meet the certifciation requierment and otehr required qualifciations must demontsrate willignness to comlpete required assesmsents successfully within a specified time peirod.
- review daily sttas for each team mebmer and provide feebdack as appropriate.client feebdack,
- wrtie & deliver monthly one to ones with relevant supporting mis, training completed etc for each member of the team on a timely basis.
competencies
- excellent computer skills
- strong process / product knowledge
- valuing diversity: demonstrates an appreciation of a diverse workforce.
development value:
- opportunity to work on cross branches and citi products
- potential to move to service officer levels
- client management through product client database
- participate in client visits and presentations
- develop relationships with internal clients
person specification
- excellent communication
- a commitment to the delivery of quality customer service.
- participate in any department projects as required and support manager and department manager in achievement of overall department goals.
- ensure that all escalations & client complaints are actioned on a timely basis with resolutions and/or recommendations communicated to the client.this will also incorporate the review of out of date documents and liaison with the department ssrs and managers
- co-ordination of quarterly self assessment
- responsibility for team\'s systems profiles and assist systems access process for new hires.combined with a worldwide network of dedicated and experienced transaction services professionals, global transaction services is well suited to serve clients anywhere they do business.
- ability to liaise with demanding clients.in addition to ensuring all day-to-day functions are carried out in a timely and efficient manner, a key part of this role is to focus on training and coaching in the team to ensure a quality driven approach at all times and to develop individual team members.
key responsibilities:
- ensure incoming enquiries into the dublin service centre are dealt with in an efficient and effective manner.
- ensure that adequate telephone coverage is available at all times.
- monitor types of enquiries being raised by clients and highlight recurring issues to both clients and/or to other internal departments.share knowledge & drive process improvements, (system failures, market issues)
- co-ordinate and control special cash transactions where applicable
- effectively liaise with other client service teams and departments to resolve issues.the team leader will need to work in close liaison with the section manager to review opportunity for process improvement within the team.our global platform is unique in the industry for its reach, interoperability and flexibility.
- provide coverage for other csu tl\'s where necessary
- weekly team meeting preparation and delivery
- ensure staff morale is high at all teams and that team is motivated
- monitor quality of calls made and received by members of the csu team.it provides clients with timely, web-based tools to effectively manage their securities portfolios, financial positions, working capital and supply chain around the world, accurate information and dynamic.
- act as primary point of contact for team members and management.
- ensure that teams are aware of and comply with all audit polices, clean desk etc.
- co-ordination of iso coaching at all levels to include coaching to new staff, preparation for internal audits and preparation for re-certification of bsi audit.
- monitoring of cms system to ensure teams adequately staffed to receive client calls.
- monitoring of team email boxes to identify process improvement opportunities and to ensure sufficient controls to adhere to 24hr response times.
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