Ad Details
Location:
Description
title:
. support global finance team in forecasting & reporting emea incidents.proejct program manaegment consultant
location: irl-limerick
job title: support services warranty cost program consultant.
. manage emea wide projects with tech support to reduce repeat dispatch rate (rdr) & customer replaceable unit (cru).5 years expeirence including project management experience.
roles & responsibilities:
.
. good decision making sklils.
. demontsrate evidence of driving actions based on data which realized improvements.
desired:
demonstrated abiilty to take proven analytical skills to the next level.
call centre operation experience.fir & mdr incident metrics for specific lob\'s & segments, drvie reductions in the ifir.interface into lob pg
.
. manage emea wide projects with tech support to reduce parts per dispatch (ppd) & dispatch rate (dr).
. strong analytical capability.
. drive best of breed (bob) practices across emea tech support to reduce regional variation in metrics.data analysis experience alnog with green or blcak belt bpi certifciation.
. demonstrate soild project management skills & ability to work with crsos funcitonal temas.
\"limeea\".
. drive global warranty reduction programs
.
presentation creation and design targeted to the audience.mdr line of business owner accountability (e.
reporting to: emea support services programs director
description:
the emea global services engineering team have a vacancy for a quality program consultant to drive warranty cost reduction projects in conjunction with the technical support teams across europe. identify & drive actions to eliminate incident deviations from plan,
. analyse.g. optiplex)
.
. good initiative & ability to identify opportunities for improvement. provide regions with technical quality direction on system type failures
competencies:
drive for results
building effective teams
attention to detail
plan & organize
communicate and share information
\"liemea\"
. organizational agility,
. strong presentation/communication skills, attention to detail.
. demonstrate ability to influence & work with teams located remotely.
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