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Description
title: or remote access,
providing techincal assistance to enteprrise custmoers via phone, email.linux
· strong understanding and proven work experience with cisco or brocade based san infrastructures
· strong understanding and proven work experience with server and stoarge hardware
· strong problem solving and analytical skills
· self motivated and results driven
· strong customer handling skills
· excellent planning, skills, xenserver,
assist co-workers whenever necessary to promote a team environment
wrok with management to help identify and successfully implement areas for business improvement
stay up to date with relevant industry certifications (vmawre, cisco, microsoft, etc)
knowledge, hyper-v, ability and approachability
· excellent verbal and written communication skills; must be fluent in english
· at least 3 years experience in enterprise techincal supoprt or systems/network engineering, priority and time management skills
· strong interpersonal skills, windows server, and abilities:
· working knowledge of at least 3 of the following: vmware.
equallogic storage techincal supoprt specailist
work as a part of a team to proivde outstnading technical support to enterprise customers with equallogic san soluitons.
we look for technical exprets with professional it experience and a passion for delivering great customer service. equallogic storage technical support senior analyst
location: irl-dublin
the emea enterprise support centre in cherrywood is a multilingual support centre offering high complexity technical support to dell\'s server, storage and advanced software customers. ccna, lpic, emcpa, mcitp,
education / certification:
desirable:- degree/diploma in it related discipline
desirable:- vcp.or you\'re at home with both, a fantastic work/life balance and real opportunities to progress, a career with us promises great training and development, whether your background is in hardware or software.as we support our emea customers in 20 different languages, language skills are a must. to keep ahead of the cutting edge technology we support, we place a high emphasis on training, industry certification and skills development.
maintain the highest levels of customer satisfaction.
principal duties and responsibilities:
identifying and resolving technical issues (level 1-2) with virtualised san solutions.only through developing our people can we truly offer award winning support to our customers.
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