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Description

senior escalation engineers
location
ireland, dublin
req # 9136
functional area
technical support
preferred experience
mid-career level
preferred education
bachelors degree
position summary
senior escalation engineer - application and desktop delivery support team
citrix systems, inc.
primary responsibilities
.
. maintain storng worikng knoweldge of pre-release products and take ownership for product improvement in key product areas.
. key techincal interface to 3rd leevl engineering and product development for the resolution of high impact or pervasive issues.mathematics, information systems, statistics or related technical discipline experience preferred,
. bs or ba in computer science, engineering.
. excellent written and oral communication sklils - specifically the ability to explain technical concepts in plain english.
. looking for proactive team player who is solution oriented with a common sense approach.(nasdaq:ctxs) is a leading provider of virtuailzation, networking and software-as-a-service (saas) technologies for more than 230,000 organizations worldwide. manage relationships with those customers until the issue is resolved.
. acquire and coordinate resources from senior members of the escalation team as needed to troubleshoot and resolve customer issues.the escalation team is a global team with focus on supporting our customers. this role will stretch your analytic skills and your ability to debug the most complex and cutting edge issues on citrix and windows based technologies. these problems may not only be technically challenging but politically charged and/or mission critical situations requiring the highest level of customer service.
beneficial
. relational databases and database query/manipulation tools
passion for the highest quality of customer service, knowledge of sql/orcale, cretaive prolbem solivng skills and a strong deisre to leran.hyepr-v, some expsoure of sevrer virtualization techonlogy - esx, and/or xensrever.
. devleop and delvier technical traniing/presenattions to otehr engieners. 5+ yeras working in as part of 3rd level support teams, senior administrator or equivalent experience, preferably with citrix products and/or large windows-based environments. for further information www.citrix.com
would you like to join the world\'s foremost debuggers who are trusted to enable the success of citrix solutions worldwide? this role involves deep analysis of citrix source code implemented in multi-million dollar production environments for the largest organizations in the world. annual revenue in 2010 was $1.9 billion, founded in 1989.working with our engineering team who sustain our released products, you will be a primary contact.000 companies worldwide in more than 100 countries, citrix partners with over 10.qualifications and requirements
qualifications and requirements
.
. may act as a focal point in cooperative relationships with other companies.
in addition to supporting our customers, you will have the opportunity to develop a very successful career through partnering with other areas of the business, and developing new skills in one of the fastest growing areas of technology.net / c# and basic programming skills
. transfer knowledge by the creation of knowledge base articles.communicate with customers regarding technically complex escalated problems identified in citrix software products. and a strong understanding of major operating systems such as linux, communication protocols,
. the technical skills required for this position are a solid knowledge of the latest pc & networking technology, windows 2003/2008 and thincient technology.
. basic knowledge of .

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