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Description

technical support engineers- networking
location
ireland, dublin
req # 9659
functional area
technical support
preferred experience
mid-career level
preferred education
not indicated
position summary
technical support engineer - networking group
about citrix
citrix systems, inc. must possess a working knoweldge of ibm pc compatible technology and winodws 2003 sevrer /2008 in a network envirnoment.
. requires the ability to work in a fast-paced environment and use judgment in handling/prioritising cusotmer calls and providing technical assistance.for further information www.citrix.com
position summary:
the technical supoprt engineer is responsible for the support of citrix sysetms. or systems/network adminitsration
, help desk, at least three years of experience in enterprise technical support.analytical and communication skills,
. must possess good problem solving. , ).(nasdaq:ctxs) is a leading provider of virtualization, networking and software-as-a-service (saas) technologies for more than 230,000 organizations worldwidecitrix partners with over 10,000 companies worldwide in more than 100 countries. she/he uses fundamental technical troubleshooting skills obtained through performance of the role to define and isolate technical isuses.s/he follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. perform advanced problem analysis and isolate problems of a comlpex level of difficulty while documenting customer problem information, for complex problem resolution and/or product life cycle management
, recommendations, and resolution in a clear and concise manner into our crm tool (siebel)
identifying and clearly documenting issues requiring escalation.
. must also possess a good understanding of the administration of micrsooft windows 2003/2008 server opertaing systems.craete knowledge base artciles and whtie paeprs to help incerase customer awarneess of complex support issues
. proomte a team environment by assitsing co-worekrs wheenver necessary to enhance the professional development of everyone within the organization
. set realistic personal training and product certification goalsqualifications and requirements
, along with the technical support manager.
primary responsibilities:
the primary duties for this position include, but are not limited to:
.
. proven experience working effectively under pressure
. willingness to learn and perform additional duties if requested (such has on site support, supportability product reviews with the engineering teams.a bachelor of science in computer information systems or equivalent experience
. an excellent customer service attitude and the ability to interact with customers in a professional manner are required.monitor backlog of cases for assigned customers
. have a positive and \"can do\" attitude
.
. maintain the highest levels of customer satisfaction
. working mainly with netscaler, access gateway, advanced access control and any other products belonging to the citrix application networking group (ang).
. must have a strong understanding of application transport and network infrastructure protocols
. annual revenue in 2008 was $1.6 billion, founded in 1989.providing technical assistance to high-profile customers (enterprise end-user and reseller) on citrix products via phone or email (including international customers from all over the world during their out of their business hours )
.

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