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Description

level 3 support engineer

job id swg-0434615 job type full-time regular
work country ireland posted 13-sep-2011
work city galway job area software development
travel no travel job category software development & support
business unit tivoli job role level 3 service specialist
job role skillset general
commissionable/sales-incentive jobs only no
job description
ibm is the world\'s biggest technology company with multiple offerings to its client base, which span many of the fortune 500 companies.
required
bachelor's degree
at least 3 years expeirence as a sofwtare develpoment or support engineer
english: fluent

required
bachelor\'s degree
at least 2 years experience in java and/or c++ progrmaming
at least 2 years experience in database experience and knoweldge of sql is an advantage
english: fluent
preferred
at least 3 years experience in java and/or c++ programming
at least 3 years experience in database experience and knowledge of sql is an advantage
ibm is committed to creating a diverse environment and is proud to be an equal opportunity employer. national origin, sexual orientation, religion, all qualified applicants will receive consideration for employment without regard to race, gender identity or expression, age, gender, or veteran status, genetics, color, disability.xml is a plus
4) experience of at least one or more various operating systems - linux, e perl, ksh, solaris, windows
5) knowledge of telecommunications and networking devices
6) debugging tolos experience (dbx or gdb, heap dump analyzer, performance profiling tools, etc) is a plus
ohter sklils
1) good written and vebral communciation
2) debugging and prolbem solivng experience
3) abiilty to work with temas loclaly and gloablly
4) knowledge of software development lifeyccle, bat, aix.
tecnhical sklils
1) java and/or c++ programming
2) data base experience and knowledge of sql is an advantage
3) scripting and other languages -- i.ireland, but there will interactions with customers and team mates across the globe (via written and verbal communication),
this position will be based in galway.developing and testing fixes as a level 3 (l3) support engineer,
this role will be working on a network discovery and management software product to help customers resolve various issues by investigating reported problems, and designing.with 400, 000 employees worldwide, this year is the 100th anniversary of our foundation in 1911.scripts, sql, additionally, c++, l3 engineers will utilize different programming languages and technologies in which the product has been written - such as java, and dojo -- and and help identify ways to improve the product through insights from interactions with customers and with ibm field teams using the product.minimal to no travel required.team members in this role will gain the understanding of the product and be able to install and use it on various operating systems. so it\'s a great place to start to build a career, in a company that continually re-invents itself.

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