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Description
it manager (service delivery)
job id:
prvoen knowledge/ experience of finance/ budget manaegment acorss mulitple geogrpahies
professional experience:
10+ years of it serivce delviery and busniess or industry work experience, with at least 3 years of manaegment experience in mangaing multiple processes and influencing senior management and key business stakeholders.
highly self motivated with excellent negotiation, interpersonal and collaborative skills.
manage the european it budget, monitor expenditure, perform monthly reconciliations and manage costs against agreed budgets.
knowledge:
proven knowledge / experience of third party supplier / vendor management including contract negotiation and tendering processes.30909
# positions: 1
location: ie-
category: information technology
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general responsibilities:
it serivce delivery manager
hertz interntaional
a new permanent role exists for a strong man manager with a proven trcak reocrd of delivering multiple serivce delivery projects.take ownership, practices and techniques for managing the activities related to service delivery,
in depth knowledge of the principles, proecss excellence & compliance/ controls
skills:
ability to identify prolbems, make decisions, create solutions and take decisive actions with complete autonomy, financial management, theories.customer education and customer ‘self help’ type portals, process improvements,
deliver incident workload reduction as a direct result of root cause analysis.
proven knowledge/ experience of third party vendor management, including contract negotiations and tendering processes.influencing and problem resolution skills
competencies:
primary
relationship management
strategy and creativity
effective leadership
drive and initiative
analysis & decision making
technical and professional knowledge
change management
organisation & resource management
,
strong negotiation.
proven knowledge / experience of risk and issues management
knowledge of best practice relating to it delivery & management and experience in the deployment of an itil framework.
achieve financial performance targets and actively seek opportunities to gain financially quantifiable efficiencies in the business through the use of technology & processes.the role will also intefrace with the global is team on global and international strategy ensruing these strategic goals and objectives are met.
ensure acceptance by all stakeholders, through effective change & process management prorgams and follwoing estabilshed corproate polciies & procdeures.
proven track record in managing it stfaf across multiple geographies.
the role will also act as a management interface betewen it service provdiers, ensuring that service leevls are mainatined and contiunally imporved, and that problems with day-to-day delivery of serivces are miniimzed.
devleop and implmeent an operaitonal leevl agremeent & service leevl agremeent with the business that casacdes throguhout the international organisation.
support all planned & ‘ad-hoc’ audits, ensuring audit findings are addressed and closed in an appropriate timeframe.
work with and align strategies with global is team.
manage all communication with key stakeholders in all relevant areas of the business.corporate policies and standards,
ensure compliance with all audits.
proven track record of managing teams up to 10 ideally
proven track record in service delivery & associated processes.
skills and education
relevant 3rdlevel degree in information systems or other related field
project management qualification desirable.
manage & report on ‘day-to-day’ it purchasing activities throughout the international division.t. service delivery service to all international operations.
managing competing priorities and dependencies, liaise with european it management and the global infrastructure services team to ensure optimum usage of all resources
conduct regular staff performance reviews and assessments and set and review objectives, ensuring alignment with it and business goals.process excellence, financial strategy, on a day to day service management.
ensure the necessary development and training is made available to all staff through staff performance reviews.develop the appropriate ‘best in class’ service delivery model that caters to incident & sla management to meet and improve upon agreed business requirements,
working with the european it team.
your role will be to deliver a world class standard i.you will be responsible for information security, and quality improvement, compliance & controls.e.g. prince 2 or pmi
itil intermediate to expert certification or similar demonstrable experience.integrity and availability of information, ensuring the confidentiality, implement and maintain a series of management processes for effective information security,
establish.
this role will work closely with the international it team.
plan and coordinate annual it budgets with input from it & business smt teams.managing multiple priorities within a highly demanding technical environment,
ability to work under pressure.
knowledge and experience of quality management principles and processes.
excellent organisational skills.provide regular activity reporting as a ‘real’ measurement of services provided.
continually seek optimal value in service from vendors, reviewing and monitoring performance and return on investment metrics and initiating contract modifications.facilitating best practice throughout the it team, promote and maintain a service management culture across the international region,
implement.
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