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Description
at our international call centre in cork, we take world-class care of our customers. we are now looking for talented and motivated people here in cork to help our tres million members find their dream holiday.
responsibilities
handle accommodation problems for rci members during or prior to their vacation
inform members of any changes in accommodation arrangements either by phone or letter
resolution of country member complaints/enquiries whether verbal, written or via e-mail
administration of compensatory payments where applicable
handling check-in problems when required
report activity of the department on a daily and monthly basis
candidates will be expected to work in a self-directed manner but will receive mentor support from team leaders and coaches.
we offer full training, excellent on-site facilities, continuous personal development and internal advancement opportunities.
rci is committed to a policy of equal opportunity and is keen to reflect the diversity of irish society at every level within the organisation. we're looking for creative people who have a passion for travel, because our member's holidays mean the world to us. france (trilingual italian, spanish or german also required)
location: ireland-cork
rci prides itself on being an organisation that understands and enforces the importance of values, title: customer care consultant, and is committed to organisational ethics.our employees around the world exhibit three core attributes - remarkable intelligence, passion for travel and complete integrity - which guide us in the conduct of our day-to-day business. in addition we offer an excellent benefits package to include the following;
generous travel allowances
on-site gym
subsidised restaurant
extensive free parking
internet cafés
on-site banking facilities
100% health insurance cover
company pension
we provide an excellent relocation package for candidates recruited outside of ireland
education & experience
personal qualities
at least six months customer service experience
fluency in french with a high proficiency in english is essential
fluency in italian, spanish or german also required
ability to work in a fast paced environment
motivation to continuously expand personal professional knowledge
willingness to work towards achieving goals in a changing and challenging environment
multi-tasking - ability to concentrate/divide attention between a number of tasks at once
analytical skills - ability to root cause problems and put resolutions in place quickly
resilience - ability to stay focused on job-in-hand/stay determined
prioritise - ability to discern between critical and non-critical tasks and work accordingly
listening - ability to detect potential problems proactively
detail oriented - ability and willingness to be precise and accurate
optimistic - striving to continually improve self-performance
negotiation skills - securing win-win agreements.
if you are interested in joining a world class team and looking for an exciting challenge, then talk to us about our great opportunities in our italian department.
Last updated: Tuesday, 13 July Adoos Reference: 8702b85c98
