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job title german customer support rep (contract position)
autoreqid 98347br
job family customer service
job category full-time
job classification experienced/established
division abbott medical optics
shift days
relocation assistance none
job description 1 order administration
ensuring all orders received via telephone, fax, post, email & edi are processed accurately and promptly upon receipt.
excellent customer focus.
monitoring the invoicing process.
additional systems skills preferable
outlook quality manaegment system knowledge an advantage
- travel may be required
minimum 1 year of experience in a customer related environment.
adhere to and maintain standard operating procedures.weekly and monthly reporting is carried out as per business requirements,
ensure daily.
numerical skills.stock situation, invoices - are resolved satisfactorily, deliveries, provide product information and technical advice
complete diverse administrative tasks according to customer/market requirement
ensure that all customer queries - order queries.
involvement in special projects
skills/experience requirements fluency in german is essential and also strong level of english
computer knowledge: windows application word/excel to intermediate level, including basic keyboarding skills (+ 35 wpm).
excellent interpersonal and problem solving skills.accounts receivable, warehouse, data base administration and field service to co-ordinate daily activities
4 compliance
enforcement of new and existing abobtt polciies to both intrenal and extrenal custmoers,
3 crsos-funcitonal collabroation
liiase with key deparmtents such as saels.
mutli- tasikng
tmie management
initaitive
adaptability/ flexibility
education requirements see above
percent of travel 0 - 20 %
country ireland
state/province dublin
site location dublin, ire.
essential skills and abilities:
- organisational skills.
sap knowledge is an advantage.
2 customer loyalty
manage a portfolio of top revenue generating customers in order to increase customer loyalty
all queries handled according to specific quality quidelines
work closely with internal/external customers to build and maintain customer loyalty
tailor solutions to customer needs take full ownership of all customer issues/complaints till resolution, including corrective and preventive actions
identify teaching opportunities
escalate all product complaints (technical and medical) to the quality dept in the local market.
excellent telephone manner and professional writing skills
team player.
participate in internal and external quality audits
keep up-to-date with process and product changes via our online learning management system, in-class training and external courses.
process returns from the customer in accordance with company policy.

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