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Description

senior manager networking group
location
ireland, dublin
req # 12244
functional area
technical support
preferred experience
not indicated
preferred education
not indicated
position summary
senior manager networking group
about citrix
citrix systems, inc.
. technical background and ability to gain credibility technically with internal and external stakeholders.
. ability to understand and interpret test results between network and software applications at all layers of the osi model.
. good relationship builder e.
. strong operaitonal focus with the ability to set and monitor key service delivery metrics for the overall networking support team
.
. be able to contribute to the overall strategic develpoment of the emea cusotmer technical support business
technical knowledge
.
. working knowledge of citrix application networking products is a plus.able to develop the team and put systems in place at individual and team level to enhance team capabilities e.knows what it takes to drive revneue and to maintain cost controls,
. commercially savvy.
. networking and router certifications is a plus.
. expeirence in packet capture analysis and a strong knowledge on routing protocols (ospf, bgp,.
. good customer manaegment and customer facing skills.able to be a good ambassador for emea technical support.g. with emea field technical teams and with corporate us technical support teams.lead and support taelnt development and employee satisfaction within the team
. in any location on any device, its citrix delivery centertm, delivering applications as an on-demand service to any user, citrix cloud centertm (c3) and citrix online services product families radically simplify computing for millions of users.lead and support customer satisfaction initiatives and performance
.
the role will have the following responsibilities:
. ) and ipv4/v6.reivew and imporve exitsing opertaions and intsil operaitonal excellence and operational improevments whree reqiured
. anunal revenue in 2010 was $1.91 bililon, foudned in 1989.g. traniing, mentroing, customer management procseses, talent development.wan optiimzers, rouetrs/firweall, experience working with networking and application networking products such as load balancers.(nasdaq:ctxs) is a leading provider of virtualization, networking and software-as-a-service (saas) technologies for more than 230,000 organizations worldwide.
. proficient with unix operating systems and scripting language.as manager of our networking group you will be a key member of our emea technical support leadership team.overall management of the networking support team with responsibility for delivering excellent service to our enterprise level customers across emea
. participate and contribute to the overall leadership of the emea customer technical support business as part of the senior management team.strong people management and team management skills and experience. qualifications and requirements
the role will require the following experience and skills
. 000 companies worldwide in more than 100 countries, citrix partners with over 10. ability to identify and prioritise urgent issues
.
citrix customers include the world\'s largest internet companies, 99 percent of fortune global 500 enterprises, and hundreds of thousands of small businesses and customers worldwide. well-developed communication skills - capable and credible in communicating with customers, sales and citrix engineering. for further information www.citrix.com
position summary
the networking division is responsible for supporting the citrix network business within emea, as well as providing post sales technical support services to our enterprise/corporate customers and channel partners.

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