Ad Details
Location:
Description
title:
ability to liaise with demanding clients.
review and resolve problems relating to funds transfers by conducting necessary analyses and communicating resolution to the cusotmer.customer serivce works closely with other departments (processing & investigation units) to resolve issues for clients on a timely basis and to ensure that clients receive updates on their queries
key responsibilities:
ensure customer queries are answered in the most efficient way possible.
a strong understanding of client service/investigations related functions and processes.
service specific customer enquiries accurately and in a timely manner in line with departmental standards
provide service and interact with colleagues in line with citi values and policies.
team player
adaptability
planning and organising
analytical/reasoning.
qualifications:
minimum leaving certificate/or equivalent
skills/competencies:
whilst fluency in english is essetnial -fluency in eihter sweidsh, ducth, portguuese or spansihis essential
excellent communciation
a commtiment to the delviery of quailty customer service, frnech, gemran.
strong investigative and analytical skills.the customer service department receive new enquiries via phone or e-mail relating to general queries on accounts (statements, balances, interest conditions etc), missing payments, urgent payment monitoring etc, status updates on pending investigations.
support and strengthen customer needs in an efficient, effective and professional manner and handle exceptional requests when required.
computer literate and good keyboard skills.
ensure incoming enquiries into the dublin service centre are dealt with in an efficient and effective manner.
ability to work independently within a team environment.a unit within global transaction services, tts client services | service representative (languages: spanish, dutch, german, french)
location: irl-dublin
job/team description:
the cash client service department, is the first point of contact for day-to-day enquiries for clients who hold bank accounts with citi branches across emea.
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