• Ilegal
• Spam
• Wrong category

Ad Details

Location:

Description

technical relationship managers - german speaking - dublin based
location
ireland, dublin
req # 11527
functional area
technical support
preferred experience
not indicated
preferred education
not indicated
position summary
technical relationship manager (german speaking)

about citrix
citrix systems, inc.
. must exemplify effective cusotmer service attitude.proivde periodic status reports on activities
proactive serivces
. excellent problem solving and communication skills, both verbal and written.seminars and upcoming events
, provide information regarding training.cirtix cloud centert (c3) and citrix online services product families radically simplify comptuing for millions of users, our citrix delivery centert, in any location on any device, delivering applications as an on-demand service to any user.
. the candidate must have previous knowledge of citrix proudcts (ccea is a distinct advantage).000 companies worldwide in more than 100 countries, citrix partners with over 10.dependable and have excellent time manaegment skills,
. flexible.
. some travel may be required.(nasdaq:ctxs) is a leading provider of virtualization, networking and software-as-a-service (saas) technologies for more than 230,000 organizations worldwide.
. facilitate company techincal information, white papers and latest updates
.
. ability to understand and work with complex techincal isuses. manage techincal supoprt requests
. arrange for assigned citrix se to attend cusotmer site and provide technical briefing sessions on subjects relevant and of benefit to the customer
.
primary accountabilities:
. citrix customers include the world\'s largest internet companies, 99 percent of fortune global 500 enterprises. periodic customer review sessions regarding technical supoprt status and issues
. monitor contract expiration dates and engage sales resources to facilitate contract renewals
.
. fluency in german
.
. must possess a cca certification or obtain this certification within 3 months of hire.
requirements:
. compose technical newsletters on specialized citrix subjects
. this channel will enhance satisfaction of customers utilizing citrix products in conjucntion with technical support services.provide proatcive technical suggetsions to the customer\'s computing envirnoment
. escaaltion team, ovesree prorgess of technical support stfaf, funtcion as ponit-of-conatct for isuse management
, and engineering team in addrsesing customer issues.work as part of the emea trm team on a daliy basis providing suggestions and help to colleagues technical questions
. attend service review meetings
. understand and participate in customer is/it plans and suggest future implementations
.
. at least two years experience within citrix technical support.compile and send monthly reports on technical support cases, in progress and closed for that monthqualifications and requirements
qualifications:
, opened.monitor backlog of open cases for assigned customers, provide periodic status reports in accordance with agreed sla\'s
. provide weekly e-mails containing details of relevant public citrix knowledge base articles which have been released in the past week.effectively articulate on features and benefits of product releases and citrix consulting services
.
. solid knowledge of the latest pc and networking technologies, and a strong understanding of major operating systems such as novell, unix and microsoft windows nt/2000/2003.ensure responsive and timely resolution to all customer incidents
. annual revenue in 2010 was $1.9 billion
position summary:
this position focuses on building and maintaining a communication channel between citrix technical support and customers with citrix enterprise level support contracts, founded in 1989.provide customer feedback and potential opportunities to relevant internal citrix groups
. experience dealing with large customers and complex support issues.along with novell and cisco certification,
. mcse certification is desirable.position requires a bs in computer science or equivalent experience in systems and/or network administration.coordination with technical support management
. immediate communication on sensitive issues that may impact relationship with customer
. provide suggestions on improving customer satisfaction and relationships
.

Contact advertiser